Chase Paymentech iCT250 Setup



!IMPORTANT!

PRINT THIS DOCUMENT AND FILL IN YOUR INFORMATION FOR YOUR OWN RECORDS

SITE NAME: ________________________________________

SITE ADDRESS: _____________________________________________

SITE PHONE NUMBER: __________________________________________________

MERCHANT NUMBER: ___________________________________________________

PASSWORD: _____________________________

STATIC IP OF PINPAD: _________________________________________

CHASE SUPPORT PHONE NUMBER: Chase helpdesk at 1-800-265-5158







How to find Terminal ID of Device

When you speak to Chase Support, they will always ask you Terminal ID of the device. To find the Terminal ID follow the following steps:

• Hit ‘#’ key to enter Admin/Manager Menu
• Enter Manager Password ‘CPS2468’or ‘123456P’ or ‘P123456’ or ‘123456V’
• Enter Maintenance → Download → Configure → Hit Cancel or X to get the report which will show you Terminal ID.

Changes Need to be done in CanPOS Admin Page Enable Ingenico option in CanPOS Admin Page for store you want. For Chase and Global choose Ingenico

How to pull IP addresses from Ingenico Device

• Hit ‘#’ key to enter Admin Menu
• Enter Setup Menu → Enter Manager password → Communications
• Hit Ethernet
  • Current Setup →Mac Address → IP Type → Local IP →Gateway IP →DNS IP →Netmask IP
  • Make sure IP address and Gateway both are in same domain
  • Ethernet Setup → Change to Static IP → Device will Reboot

2.Enter Manager Password ‘CPS2468’or ‘123456P’ or ‘P123456’ or ‘123456V’

Once you get the IP address, put that in CanPOS BackOffice, Port Number is 8000

Enter Port Number in Ingenico Device

• Hit ‘#’ key to enter Admin Menu
• Scroll down to Misc. Options → Semi- Integrated
  • Enable SemiInteg → On
  • Communication Type → Ethernet → Enter Port 8000 → Hit Enter
  • Receipt options → “Merchant Preference Both or Terminal”

2.Enter Manager Password ‘CPS2468’or ‘123456P’ or ‘P123456’ or ‘123456V’

How to Change Receipts Settings

• Hit ‘#’ key to enter Admin/Manager Menu
• Enter Manager Password ‘CPS2468’or ‘123456P’ or ‘P123456’ or ‘123456V’
  • Headers → Use each Header as you want on the Receipt Header
  • Footers → Use each Footer as you want on the Receipt Footer
  • Receipt options

3.Enter Setup Menu → Enter Manager password → Receipts

• Receipt Delay “Delay in Seconds”
• Receipt Copies “Merchant Preference One or Two or Prompt”

How to Enable Tip options

• Hit ‘#’ key to enter Admin/Manager Menu
• Enter Manager Password ‘CPS2468’or ‘1234567P’ or ‘P123456’ or ‘123456V’
• Scroll down to Tip options
  • Tip → Std Tip Only
  • Tip Mode → Amount or Percentage

3.Enter Setup Menu → Enter Manager password → Trans Options

Terminal options of Ingenico Device

• Hit ‘#’ key to enter Admin/Manager Menu
• Enter Manager Password ‘CPS2468’or ‘123456P’ or ‘P123456’ or ‘123456V’
  • Language
  • Idle Timer
  • Printer
  • Screen Saver
  • Main Screen Images
  • Set Date & Time

3.Enter Setup Menu → Enter Manager password → Term Settings

Working Modes of Ingenico Device

• Semi-integrated: This is the mode we need device to work with Linga Application. To Enable this mode, follow the following steps:
  • Hit ‘#’ key to enter Admin Menu
  • Enter Manager Password ‘CPS2468’or ‘123456P’ or ‘P123456’ or ‘123456V’
  • Scroll down to Misc. Options → Semi- Integrated → Enable SemiInteg → On
• Standalone Mode: This is the manual mode, which can show all the transactions, void payments, Settlement manual Batch etc. To enable this mode follow following steps:
  • Hit ‘F1’ → Enter Manager Password → Press ‘3’ to see all transactions → Press ‘7’ to settlement Batch

Note: If Home screen Shows “Welcome/Bonjour”, you’re in Semi-integrated mode, always use this mode with CanPOS

To recognize this mode, Home Screen will show Chase Payment logo


Chase iCT250 pinpads seem to have a high failure rate with connection to host when set to DHCP

Setting the IP Address of the Ingenico Pinpad

1.At the Idle menu, press [#] to access the Admin Menu.

2.Press [3] to select Setup Menu.

3.If prompted for Manager Password, input [2] [F] [F] [F] for the letter C, [7] [F] for the letter P, [7] [F] [F] [F] for the letter S, [2] [4] [6] [8] and press the green [Enter] key.

4.Press [2] to select Communications.

5.Press [3] to select Ethernet settings.

6.Press [2] to select Ethernet Setup.

7.Press [1] for Dynamic (DHCP) or press [2] for Static to select the Terminals IP Configuration..

8.For Static Setup (User Defined Information):

1.Press [1] to edit the Terminal IP address. Input the Terminal IP information and press the green [Enter] key. If information is correct, press the green [Enter] key.

2.Press [2] to edit the Gateway IP address. Input the Gateway IP information and press the green [Enter] key. If information is correct, press the green [Enter] key.

3.Press [3] to edit the Subnet Mask IP. Input the Subnet Mask information and press the green [Enter] key. If information is correct, press the green [Enter] key.





To download new programming parameters from Chase
CONTACT YOUR CHASE REP BEFORE PERFORMING ANY DOWNLOAD. ENSURE PINPAD IS SET TO STATIC IP BEFORE ATTEMPTING TO USE YOUR POS INTEGRATION AGAIN



To change from default password to (new password)

6-Security

Enter password new password

2-PW Params

1-PWManager

1234567F (= 123456P)

Cancel back to Welcome/Bonjour


To close batch from Canpos

Select Operation on Canpos, then Batch / Tip Adjustment

Press Submit Batch

The pinpad should start its closure procedure and print its report on the pinpad.


Switching between Semi-Integrated and Standalone mode

If you push the button and nothing much happens where it stays on the welcome screen, you are in Semi-Integrated mode.

If you push the button and you get MAIN MENU, you are in Standalone mode

To switch modes, hit F1. You should be prompted to enter a password.Enter 1234567F (= 123456P)



It is necessary for Semi-Integrated to be enabled/on to communicate with CanPOS Ipad.